SHIPPING & RETURNS
All Orders will be delivered using the service as detailed at the time of ordering. Further details regarding delivery methods and services can be found at https://Asishabcosmetics.com . Asisha B Cosmetics has the right to fluctuate any prices in proportion with its costs for shipping but the cost of delivery will always be notified to you prior to completion of your order. The Customer must request any other delivery method at the time of order.
Return & Exchange Policy
If the goods are to be rejected, the Customer shall comply with the return procedure. Asisha B Cosmetics will not accept any returned goods should the return not follow the aforementioned return procedure.
19.2 The Customer must follow the returns policy set out at https://Asishabcosmetics.com. This requires emailing Asisha B Cosmetics (orders@AsishaBCosmetics.com) to notify their intention to return any goods.
19.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund within 30 days of the date of delivery of the products. The Customer must notify Asisha B Cosmetics within 10 days of delivery and return the product to Sample Beauty before the refund can be issued.
We will examine the returned product and will notify you of and process your refund within a reasonable period and, in any case, within 14 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded. Delivery charges not included.
19.4 In cases where rejection of products is due to a defect or misdescription. For up to 6 months following the date of delivery, the Customer shall be entitled to a refund (at our discretion). You must notify us that a refund is required in accordance with our returns policy and return the product to us. Following expiry of this period and for up to 6 years from delivery, you may be entitled to a partial refund.
The rights described in clauses 19.3 and 19.4 are a summary of your key legal rights.
19.5 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction (where we are not at fault), the Customer is entitled to a partial refund (full refund of the goods less any postage costs), unless the order is cancelled within the cooling off period in accordance with clause 11, in which case a full refund will be given. However, the Customer will be responsible for the cost of returning the item to Asisha B Cosmetics. Goods must be returned to Asisha B Cosmetics before the partial refund can be issued.
19.6 Asisha B Cosmetics is not responsible for any allergic reactions to the products or any break outs. All ingredients are listed on the product packaging. Please do your research.
19.7 In cases where you wish to cancel due to something we have done or are going to do, you should notify us in accordance with our returns procedure and we will refund you in full for any products not provided (including delivery costs). You may also be entitled to compensation.
This includes the following:
19.71 Asisha B Cosmetics have told you about an upcoming change to the product or these terms which you don’t agree to;
19.72 Asisha B Cosmetics have told you about an error in the price or description or the product and you don’t want to proceed;
19.73 Delivery of the products has been substantially delayed by an event outside of our control; and
19.74 The Customer has a legal right to end the order because of something Asisha B Cosmetics have done.
19.8 Where the Customer wishes to return a Product it must either return them in person, post them back to Asisha B Cosmetics or (only if they are not suitable for posting) allow us to collect them from you.
Any date or period for delivery shall be considered as indicative only. It is our policy to try to dispatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. In any case, delivery will be made within 30 days after the date we receive your order.
If there are delays in the delivery caused by the supplier, the carrier or any other third party then Asisha B Cosmetics will contact you as soon as possible to let you know and, provided we do this, we will not be liable for such delay. If there is a substantial delay after 30 days, you will be entitled to receive a refund for any products you have paid for but not received.
If Asisha B Cosmetics delivers your products late then you may treat the order as at an end in any of the following circumstances: if Asisha B Cosmetics have refused to deliver the goods, if delivery within the delivery deadline was essential (taking into account all the relevant circumstances), or if you told Asisha B Cosmetics before the order was accepted that delivery within the delivery deadline was essential. If you do not want to end the order, you can set another delivery deadline (which must be reasonable) and end the order if Asisha B Cosmetics don’t meet the new order deadline. Otherwise, you can cancel the order and we will refund any amounts paid for the products and delivery.
Cancellations which are not due to a defect or discrepancy are only accepted if the Customer complies with the following cancellation procedure and then follows the Returns Procedure.
Within 14 days after receipt of the goods, the Customer must contact Asisha B Cosmetics in writing via the contact details above and, following which, they must be returned to us within 14 days of you telling us you want to change your mind. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Customer’s responsibility to take reasonable care of the products until their return to Asisha B Cosmetics. Asisha B Cosmetics will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use. Any refund will be made within 14 days of receipt of the Customer’s returned products.
We do not resale products that have been sent back after examining.